1. General provisions

1.1 These terms and conditions of sale (hereinafter referred to as the Terms) are a legal document binding on the parties, which establishes the rights and obligations of the Seller, Public Institution “Aksida”, company code 144131162, registered office. at Žemaitės g. 102, LT-76172 Šiauliai, Lithuania (hereinafter referred to as the Seller), and the obligations of the Buyer (natural person or legal entity), as well as the obligations of the Buyer when purchasing goods and services (hereinafter referred to as the “Goods”) in the online store www.aksida.com (hereinafter referred to as the “online store”). The Rules, together with the documents specified in these Rules, are also intended to provide information about the Seller’s goods that can be purchased in the Online Store, and to establish the conditions for the sale of Goods to the Buyer purchasing Goods. sale in the online store.

1.2 These Terms and Conditions apply to placing orders and concluding any agreement between the Seller and the Buyer for the sale of Goods (hereinafter referred to as the Agreement) in the Online Store. Before placing an order for any Goods in the Online Store, the (potential) Buyer must carefully read these Terms and Conditions and ensure that they are properly understood. We draw your attention to the fact that the Buyer must agree to these Terms and Conditions and the Privacy Policy before completing the order, and failure to do so will result in the order not being completed and the Goods not being ordered.

1.3 The Buyer has the right and is encouraged to print these Terms and Conditions for future reference.

1.4 We also inform you that these Terms and Conditions may be amended in accordance with the procedure set out in Section 6. We recommend that you review the Terms and Conditions each time you order Goods to ensure that you fully understand the terms and conditions under which your order will be placed and fulfilled in a particular case.

1.5 These Terms and Conditions and any agreement between the Seller and the Buyer are only in Lithuanian.

1.6 When ordering the Goods, the Buyer shall indicate in the relevant information fields provided by the Seller the Buyer’s personal data necessary for the proper execution of the order: name, surname, telephone number and e-mail address, as well as other information (if the Seller indicates the need to provide the relevant information when placing the order). When ordering the Goods, the Buyer confirms that all information and personal data provided to the Seller are true and correct.

1.7 By agreeing to these Terms and Conditions, the Buyer agrees that the Seller shall process the Buyer’s personal data specified in clause 1.6 for the purposes of selling the Goods in the online store, analyzing the Seller’s business and fulfilling the order.

1.8 The Buyer, agreeing that the Buyer’s personal data specified in clause 1.6 will be processed for the purpose of selling the Goods in the Seller’s online store, also agrees that information messages will be sent to the specified e-mail address and phone number. For the purpose of fulfilling the Buyer’s order.

1.9 The personal data provided by the Buyer will be processed in accordance with parts 1, 4 of the Terms and Conditions, Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the GDPR), the Law of the Republic of Lithuania on the Legal Protection of Personal Data (hereinafter referred to as the ADTAĮ). ), and other legal acts of the EU and the Republic of Lithuania.

1.10. The Buyer’s personal data will be processed for direct marketing purposes only with the Buyer’s prior consent. The Buyer’s consent is expressed by registering in this online store and checking the relevant boxes. If the Buyer no longer wishes to receive the Seller’s offers to the Buyer, the Buyer has the right to object at any time to the processing of personal data for direct marketing purposes.

2. Information about the Seller

2.1 When purchasing Goods in the online store www.aksida.com, the Seller is the Public Enterprise “Aksida”, company code 144131162, registered office address Žemaitės g. 102, LT-76172 Šiauliai, Lithuania, tel.+37066722871, e-mail info@aksida.lt. Data about the Seller is collected and stored in the Register of Legal Entities, the register manager is the Public Enterprise Registers Center.

2.2 The Seller’s contact information is provided in the “Contacts” section of the online store.

3. Products

3.1 The Products available for purchase in the online store are specified in the online store section(s) https://aksida/el-parduotuve/.

3.2 The images of the Products provided in the online store are for illustrative purposes only.

4. Processing of personal data

4.1 The Seller processes the Buyer’s personal data in accordance with the Privacy Policy (see the “Privacy Policy” section of the online store). Given that the Privacy Policy contains important provisions, the Buyer is recommended to read it carefully and make sure that he has understood and agreed to all the provisions of the Privacy Policy.

4.2 The Buyer has the right at any time, by submitting a request to the Seller and confirming his identity, to familiarize himself with his personal data and the method of their processing, to demand correction or destruction of his personal data, or to suspend, except for the storage of his data, the processing of his personal data when the data is processed in violation of the provisions of the Law of the Republic of Lithuania “On the Storage of Personal Data”. Legal Protection of Personal Data or any other law, and to object to the processing of his personal data.

4.3. When processing and storing your personal data, the Seller undertakes to ensure the security of the Data Subject’s personal data, to implement appropriate technical and organizational measures to protect personal data from unlawful destruction and/or accidental alteration, disclosure and any other unlawful processing.

4.4 Personal data will not be stored for longer than required by the purposes of processing. The term for storing Customer data for direct marketing purposes is 4 years from the date of consent or until the data subject requests to suspend the processing of his/her data; the term for storing other data is 10 years from the date of execution of the Customer’s order or until the date of suspension of the processing of his/her data by the data subject. After the end of these circumstances, the Seller destroys personal data and deletes existing copies of them, unless the legal acts of the European Union or the Republic of Lithuania require the storage of personal data.

5. Conclusion of a purchase and sale agreement

5.1 The Buyer may purchase Goods in this online store: (a) capable natural persons, i.e. persons who have reached the age of majority, whose legal capacity is not restricted by court order; b) natural persons from 14 (fourteen) to 18 (eighteen) years of age, if they have the consent of their parents or guardians, except for cases when they have personal funds at their disposal; c) legal entities.

5.2 By agreeing to these Terms and Conditions, the person confirms that he has the right to purchase Goods in this online store.

5.3 The Goods ordering procedure established by the Seller provides the Buyer with the opportunity to check and correct errors before placing the final order. The Buyer is recommended to carefully read and check the placed order at each stage of the ordering process.

5.4 The Agreement between the Buyer and the Seller is considered concluded when the Buyer, having placed an order in the online store, indicates the Buyer’s name (in Latin letters), email address and phone number, has chosen a payment method. and having read and understood these Rules, clicked the “Pay” button, made the payment, and the Seller sent a confirmation to the Buyer’s email address specified by the Buyer that the Buyer’s order has been accepted.

5.5 After the Buyer places an order, an email is sent to the Buyer confirming receipt of the order.

5.6 After preparing the order, the Seller confirms the order by sending the Buyer an email with a coupon for the purchased goods. The coupon is valid for 6 months from the date of sale. The entire coupon must be used during one visit or the balance must be used within 1 month of the first use. If the coupon is not used within the specified period, it will be invalid. Coupons are not valid for bar goods.

5.7 Gift vouchers with a monetary value can be used for all services. Gift vouchers with a cash value cannot be used to pay for bar goods. Exception.

5.8 Each Agreement (order) concluded between the Buyer and the Seller is registered and stored in the online store database.

5.9 By concluding the Agreement, the Buyer agrees that the purchase data of the order will be sent to the e-mail address specified during the purchase.

5.10 In the event of technical errors on the website, due to which surveys or services were purchased at a price that differs from the price list approved by the Public Institution “Aksida”, the Seller reserves the right not to accept vouchers or services and to refund the money. for the incorrect amount of purchased vouchers.

6. Right to change the Terms

6.1 The Seller reserves the right to change these Terms, including, but not limited to: (a) changes to the payment terms; (b) changes to applicable laws.

6.2 For the purposes of the Agreement between the Seller and the Buyer, each time the Goods are ordered, the then current version of the Terms shall apply.

6.3 When the Terms change in accordance with this clause 6, the Seller will inform the Buyer and notify the Buyer of this, indicating that the terms have been changed. Changes to the Rules shall enter into force on the date specified in the Seller’s notice, which may not be earlier than 14 calendar days from the date of sending the notice of change to the Rules. If the Buyer does not agree with the change to these Rules, the Buyer has the right to terminate the outstanding Agreement by contacting the Seller at the contact addresses specified in these Rules.

6.4 In any case, the Buyer has access to the current version of the Terms and Conditions at www.aksida.com

7. Cancellation and refund

7.1 The Buyer (if he is a consumer within the meaning of Article 6.2281, Part 2 of the Civil Code of the Republic of Lithuania) has the right to withdraw from a distance contract or a contract concluded outside the premises of the store. the term set out in clause 7.3 of these Rules, without giving a reason and without incurring other costs, except for those set out in Article 6.22811 of the Civil Code of the Republic of Lithuania, by sending a notice to the following address: Žemaitės g. 102, LT-76172 Šiauliai, or by e-mail info@aksida.lt. This provision means that if the Buyer changes his mind during the aforementioned period or decides to reject the Goods for another reason, he has the right to notify the Seller of his decision to withdraw from the Contract, return the Goods to the Seller. and get a refund. The Seller undertakes to refund the Buyer’s money to the account specified by the Buyer for the Goods within 14 calendar days from the date on which the Seller received the Buyer’s notification of withdrawal from the Agreement and in accordance with the provisions of clauses 7.8 and 7.9 of the Terms. .

7.1.1 Sample form of notification of withdrawal: To: Public Institution “Aksida”, company code 144131162, registered office address Žemaitės g. 102, LT-76172 Šiauliai, Lithuania, e-mail info@aksida.lt; I/we (name, surname, address) hereby inform you of the cancellation of the purchase and sale agreement for the goods/services (name of goods/services/document No.), which I ordered (date of order). in the online store www.aksida.com, in accordance with Article 6.22810 of the Civil Code of the Republic of Lithuania. The goods/services were ordered/received (date of order/receipt). (Buyer’s signature (if the withdrawal is submitted on paper), date of signing). Account number to which you wish to transfer funds (must match the payment account).

7.2 The above right of withdrawal does not apply:

7.2.1. in the event that the Buyer purchases the Goods in a physical location (Seller’s premises) and there is no distance or off-premises contract; and

7.2.2. to contracts specified in Part 2 of Article 6.22810 of the Civil Code of the Republic of Lithuania.

7.3 The Buyer’s right to withdraw from the Contract arises from the date of conclusion of the Contract, as defined in Clause 5 of the Rules. The Buyer has the right to withdraw from the Agreement within 14 (fourteen) days from the date of receipt of the Goods or conclusion of the Service Agreement, return the Goods to the Seller and receive a refund for the money paid. them.

7.4 The Seller, upon receipt of the Buyer’s notice of withdrawal from the Agreement, shall immediately send a confirmation of receipt of the notice.

7.5 The Buyer must immediately and in any case within 14 days from the date of submission of the notice of withdrawal to the Seller, send or transfer the Goods to the Seller. Only unused Goods (voucher) may be returned. The Buyer shall cover the costs of returning the Goods (if any).

7.6 When returning the Goods, it is necessary to provide an invoice (its number) or, if the invoice has not been issued/received/saved, another document confirming the purchase of the Goods from the Seller, the order number.

7.7 Refunds can only be made for unused Service Coupons, and partially used vouchers are not refundable.

7.8 All money paid for the Goods shall be refunded to the Buyer who has withdrawn from the Agreement. Only the person who purchased the Coupon may request a refund (in case of withdrawal)

7.9 The Seller shall transfer the refunded amounts to the bank account specified by the Buyer in any bank operating in the Republic of Lithuania.

8. Delivery of goods

8.1 The Goods (voucher) shall be delivered to the email address specified by the Buyer.

8.2 Delivery shall be deemed to have been completed when the Goods are delivered to the email address specified by the Buyer.

9. Payment procedure

9.1 The Buyer may pay for the Goods: (a) using electronic banking; b) by bank card; c) Paysera; d) PayPal;

9.2 Legal entities may also pay by bank transfer to the Seller’s account, however, the invoice shall be issued only after the services have been performed and only on the same day.

9.3 If the Buyer has chosen the payment method specified in clause 9.1.a, the Buyer must confirm the payment order with the Buyer’s bank no later than 24 (twenty-four) hours from clicking the “Order” button. If the payment order is not confirmed within this period, the Seller has the right to consider that the Buyer has refused to conclude the Agreement and cancel the order.

9.4 Regardless of the method of purchasing the Services, an invoice shall be issued to both individuals and legal entities only after the Service has been performed and only on the same day. The invoice must be accompanied by a CASH ROAD receipt (a bank card payment coupon is not acceptable); the name; full date of birth of the person(s) for whom the tests were performed; and detailed information if the invoice is for a company.

10. Buyer’s obligations

10.1 The Customer undertakes to provide only correct data in the registration and order form. In case of change, the Buyer must immediately update the data provided in the registration and order form.

10.2 The Buyer undertakes to use the online store fairly and correctly and not to interfere with its operation or stability. If the Buyer fails to fulfill this obligation, the Seller has the right to limit, suspend (terminate) the Buyer’s ability to use the online store without prior notice and is not liable for any losses incurred by the Buyer in connection therewith.

10.3 The Buyer undertakes to pay for the ordered Goods and accept them in accordance with the procedure established by these Rules.

10.4 Notwithstanding the obligations established in any other clause of these Rules, the Buyer undertakes to read the coupon before redeeming it for Goods and to ensure that the Goods specified in the coupon are the Goods ordered by the Buyer.

10.5 The Buyer must comply with all other requirements set out in these Rules and the legal acts of the Republic of Lithuania (as applicable to the Buyer).

11. Seller’s responsibilities

11.1 The Seller undertakes: (a) to make every effort to ensure that the Buyer can properly use the services provided by the online store; (b) to respect the Buyer’s privacy and process the Buyer’s personal data only in accordance with these Terms and Conditions, the Privacy Policy and the legal acts of the European Union and the Republic of Lithuania.

11.2 The Seller undertakes to comply with all requirements set out in these Terms and Conditions.

12. Responsibility

12.1 The Buyer is responsible for the actions taken using the online store, including, but not limited to, the correctness of the data provided in the registration form, in the order. The Buyer is responsible for the consequences arising from the inaccuracy or inaccuracy of the data provided in the registration form or in the order.

12.2 The Seller, to the extent that this does not contradict applicable law, is exempted from any liability in cases where losses have arisen due to the Buyer not having familiarized himself with these Terms and Conditions, the Privacy Policy and other documents specified in these Terms, without providing an opportunity to do so, without taking into account the Seller’s recommendations and his obligations.

12.3 The Parties are liable for improper performance of the Agreement (order) concluded through the online store in accordance with the procedure established by the legal acts of the Republic of Lithuania.

12.4 If the Seller violates the provisions of these Terms, he shall be liable for direct losses incurred by the Buyer as a foreseeable consequence of the violation of these Terms. Direct losses shall be deemed foreseeable if they are an obvious consequence of the Seller’s violation or the Seller and the Buyer were aware of such direct losses at the time of conclusion of the Agreement.

13. Final provisions

13.1 These Terms and Conditions are concluded in accordance with the legal acts of the Republic of Lithuania.

13.2 These Terms and Conditions are subject to the law of the Republic of Lithuania. Any disagreements arising from the implementation of these Terms and Conditions shall be resolved by negotiation. If an agreement cannot be reached, the disagreements shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

13.3 The Buyer, having purchased a low-quality product or suspecting that he has been provided with a low-quality service or believing that the Seller has otherwise violated his rights or interests protected by law, should first contact the Seller and file a claim, unless he applies directly to court. The Buyer must contact the Seller no later than within 3 months from the date on which the Buyer learned or should have learned about the violation of his rights or legitimate interests. The Seller will examine the Buyer’s complaint free of charge and provide a detailed response within 14 calendar days from the date of submission of the Buyer’s complaint. If the Seller does not satisfy or partially satisfies the Buyer’s claims, the Seller’s response will indicate information about the consumer dispute resolution entity competent to resolve the consumer dispute. In any case, the Buyer’s appeal to the consumer dispute resolution entity does not cancel the Buyer’s right to apply to court in accordance with the procedure established by the Code of Civil Procedure of the Republic of Lithuania with a request for a hearing on the merits of the dispute.